Our team structures are flexible and we can ramp up projects very quickly. We manage our capacity by maintaining a balanced portfolio of long-term retainer relationships, medium term strategy projects and quick turnaround due diligence work. This allows us to smooth out the peaks and valleys and still take on rush jobs when they come up.

Our most common team structure is three or four consultants devoting part-time to a specific engagement, but we have staffed projects ranging from one part-time person to seven nearly full time. When we need to tap specific expertise or capacity that we lack in house, we draw from our extensive networks of former colleagues and freelancers.

We place a major emphasis on primary data gathering, which we see as the key to differentiated insights. Our consultants use their connections and expertise to gain information from customers, peers of our clients and industry experts through remote and in-person interactions.

We use secondary sources and our proprietary databases to form hypotheses and generate a base of knowledge, but often obtain hard-to-find, and more nuanced information through direct discussions.