Qualtrics Buying Press-Ganey Could Transform Healthcare

Qualtrics’ acquisition of Press Ganey isn’t just another data or survey deal, it’s a pivotal moment for AI in healthcare.

Press Ganey’s tools are embedded deep in hospital operations and tied to metrics that drive quality, value-based payments, and staff performance. Combine that with Qualtrics’ analytics and experience management platform, and you get a system that can truly act on feedback.

This move signals a future where vertical AI models built on real-world healthcare data help improve outcomes and control costs. And it’s not just healthcare; expect similar plays in finance, education, and beyond as organizations shift from surveys to systems that think and act.